Refund policy

Refund Policy

We want you to be happy with your purchase from The Accessory House. If you need to request a return, please review the policy below.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any original tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@accessoryshouse.com. Please contact us before sending your item back. If your return is accepted, we’ll provide the appropriate return address and instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect so we can review the issue and make it right.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made items, gift cards, and items that cannot be returned for health or hygiene reasons once opened or used. If you’re unsure whether your item is eligible, contact us before starting a return.

Exchanges

The fastest way to get a different item is to request a return for the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

Once we receive and inspect your return, we’ll let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. Processing times can vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.

Questions

For questions about returns or refunds, contact us at support@accessoryshouse.com.